Customer Service Representative- Fraud

This is a remote position but you must be located in Bowling Green, KY, Fort Smith, Arkansas, or Pine Bluff, Arkansas. A hard-wired internet connection is required; Wi-Fi will not work.

About the role

As a Customer Service Representative, you will represent the client on the phone to the consumer. This role involves inbound and outbound calling to build relationships, problem-solve, and prevent fraud. You will navigate multiple systems during calls while maintaining efficiency on the computer. The focus is on protecting the client’s brand reputation and creating a positive customer experience.

CBE provides paid training, work-from-home equipment, and a supportive team environment with strong leadership.

Responsibilities

• Reduce fraud losses while focusing on customer experience and protection
• Analyze account processes and transactions to identify undetected fraud and correlated activities (e.g., suspicious activity leading to fraud)
• Review, identify, and deter fraudulent activity; look for trends to distinguish “good” vs. fraudulent orders
• Handle inbound and outbound calls related to potentially fraudulent activities
• Analyze information using multiple internal and external tools to determine fraud status
• Demonstrate excellent verbal and written communication skills
• Accurately document accounts in real-time while speaking with customers
• Work a flexible schedule, including weekends and holidays as needed
• Meet schedule adherence, compliance, productivity, and call quality standards
• Follow dispute resolution and customer escalation processes consistently
• Adhere to all client-specific guidelines and requirements
• Retain training concepts through a 6-week program and apply them on the production floor
• Remain stationary in a seated position for up to 85% of the work shift
• Occasionally move within the home office to access equipment or attend meetings
• Operate a computer and other office productivity machinery (e.g., calculator, printer, scanner)
• Communicate with consumers while complying with federal, state, and local laws, as well as corporate objectives
• Exchange accurate information with co-workers, consumers, clients, or vendors

Qualifications

• High School Diploma or equivalent
• Six months of customer service experience
• One year of experience in a Windows-based computer environment
• Successful completion of a background check

Skills

• Attention to detail
• Ability to be coached and apply feedback
• Willingness to learn and assist others
• Tolerance for repetitive work
• Ability to work in a fast-paced environment
• Strong compliance with attendance and schedule adherence
• Positive attitude and ability to remain calm under stress
• Flexibility to adapt to schedule changes

Pay

Starting rate: $13–$15 per hour, depending on shift. Weekend differential applies for Saturday and Sunday work. Weekly pay.

Benefits

Benefits available after 60 days of employment.