Customer Service Representative - Franchise

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer relationships and provide exceptional service
• Diagnose and resolve technical issues in a timely manner
• Train and mentor junior staff members
• Contribute to the development and implementation of service improvement plans

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficient in troubleshooting and using common IT tools

Qualifications

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Knowledge of industry-standard software and hardware

Skills

• Customer service orientation
• Technical troubleshooting skills
• Problem-solving abilities
• Effective communication skills

Benefits

Competitive compensation package including health insurance, retirement plan, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate customer needs.