Customer Service Representative - Franchise

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve technical issues related to products/services
• Train and mentor new team members
• Contribute to the development of service strategies and processes

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in a technical support role
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Qualifications

• Proficiency in relevant software and tools
• Experience with customer relationship management systems
• Excellent written and verbal communication skills

Skills

• Technical expertise
• Customer service orientation
• Problem-solving abilities

Benefits

Our company offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours