Customer Service Representative - Franchise

About the role

The role is responsible for managing customer relationships and providing exceptional service.

Responsibilities

• Handle customer inquiries and complaints in a timely and professional manner.
• Resolve issues and provide solutions to improve customer satisfaction.
• Manage customer accounts and ensure accurate billing.
• Conduct regular follow-ups to maintain customer loyalty.

Requirements

• Bachelor's degree in Business Administration or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Knowledge of industry-specific products/services.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$20 - $25 per hour based on experience.

Schedule

Flexible schedule with options for part-time and full-time positions available.