Customer Service Representative - Franchise

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Diagnose and resolve complex technical issues
• Train and mentor junior staff members
• Develop and maintain strong relationships with customers

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Experience with customer relationship management systems
• Knowledge of common IT infrastructure components
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Technical aptitude and ability to learn new technologies quickly
• Customer service orientation

Benefits

Competitive compensation package including health insurance, retirement plan, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate customer needs.