Customer Service Representative - Franchise
Circle K · Lakeville, MN · 2 wk ago
Customer ServiceFull-time
About the role
The role is responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.
Responsibilities
- Manage customer interactions through phone, email, and in-person visits
- Diagnose and resolve technical issues related to products/services
- Train and mentor junior staff members
- Conduct regular follow-ups to ensure customer satisfaction
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of relevant work experience in IT support or customer service
- Strong problem-solving and communication skills
- Proficiency in troubleshooting software and hardware issues
- Excellent interpersonal and communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Knowledge of common IT tools and software
- Customer service skills
- Technical troubleshooting skills
- Problem-solving abilities
- Communication and interpersonal skills
Qualifications
Skills
Benefits
Comprehensive health insurance, 401(k) plan, paid time off, professional development opportunities.
Pay
$50,000 - $60,000 annually
Schedule
Monday to Friday, 8:00 AM - 5:00 PM