Customer Service Representative - Fluid Power

Essential Functions

• Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quoting of products and quoting on hydraulic power units and other fluid power components.
• Meet or exceed monthly sales and gross profit quotas, and build on existing sales accounts.
• Takes orders by phone, and mail, purchasing and receiving a specific product line, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders.
• Works from worksheets, inventory lists, part number files and related information in order to assist customers.
• Gather information as to costs, discounts, stock availability.
• Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders.
• Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs.
• Maintains and develops good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction.

Qualifications

• Must have High School Diploma or equivalent
• Three years' experience in industrial or fluid power environment
• Ability to learn and apply new information quickly
• Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers
• Good negotiation and closing skills to drive sales
• Solid organizational skills, including the ability to manage multiple competing priorities
• Good problem-solving and reasoning skills