Customer Service Representative (Flexible Hours)

About the Role

The Customer Service Representative creates a welcoming environment for pet parents and their pets, manages check-ins and check-outs, answers calls, and promotes services. They ensure safety by verifying vaccinations, handle cash and payments, and maintain a clean, organized lobby. The role involves multitasking, problem-solving, and supporting team members to deliver exceptional pet and client care.

Responsibilities

• Greet and assist clients and pets with professionalism and warmth.
• Answer phones, schedule appointments, and provide facility tours.
• Manage check-in/out processes and ensure vaccination records are current.
• Handle transactions accurately and maintain the cash drawer.
• Respond to customer concerns with patience and professionalism.
• Escort pets and keep the environment clean and welcoming.
• Support team members and perform additional duties as needed.

Requirements

• Strong customer service and communication skills.
• Experience in retail or customer service preferred.
• Ability to handle multi-line phones and computer systems.
• Comfortable standing, walking, and lifting up to 40 lbs.
• Availability on evenings, weekends, and holidays.
• High school diploma or equivalent; 1+ year experience preferred.

Ideal candidates are personable, organized, and passionate about pets and people.

Schedule

• Evenings, weekends, and holidays.