Customer Service Representative - Fitness Equipment & Athletic Apparel

About the role

We're looking for a passionate, people-first Customer Service Representative to join the Gymreapers team. In this role you'll be the voice of a brand that athletes worldwide trust — helping real customers hit their goals, solve problems fast, and walk away feeling like they found a brand that actually cares. If you love fitness, love people, and want to be part of a team that holds itself to a high standard, this is the place.

Key Responsibilities

• Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
• Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
• Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
• Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
• Escalate customer impacting issues through proper internal channels.
• Provide professional & appropriate internal/external communication as well as progress updates to all stakeholders
• Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
• Other projects and duties as assigned

Qualifications

• High school diploma or equivalent required
• Excellent customer service skills, ability to help customers in a friendly and compassionate manner
• Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
• Ability to read and follow directions
• Strong ability to retain confidential information pertaining to customer information
• Ability to calculate figures and amounts
• Excellent communication skills; both written and verbal
• Intermediate experience with Microsoft Office Suite/Google Apps
• Experience using multiple lines of contacts (email/phone/chat/social)
• Primarily sedentary work at a computer for prolonged periods of time

Benefits/Perks

• 100% Employer Paid: Medical, Dental and Vision
• 50% Employee Discount
• 401(k) with up to a 4% employer match
• Paid Time Off (PTO)
• Company paid holidays
• Gymreapers on-site gym!
• Newly renovated HQ!
• 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
• Life Flight Program, Voluntary
• Employee Assistance Program
• Health Savings Account (HSA) employee option

Employment Status

Employment Status: Full-Time, Benefits Eligible

Location

Location: On-Site at Gymreapers HQ in Nampa, ID

Schedule

Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)

Reports To

Reports To: Director of Customer Service

Compensation

Compensation: Starting Pay $16/hr + DOE, full-time benefits