Customer Service Representative/Financial Operations

Job Summary

CRG is seeking a Financial Operations Specialist for the retail operations of a large client in the Triad. The role involves ensuring a positive and flawless customer onboarding experience through excellent customer service and providing cross-functional support across all areas of retail operations.

About the Role

This is a 3 month, contract position located in Greensboro, NC - Onsite. The compensation is $20.50/hour.

Responsibilities

• Maintain accurate records of retail financing transactions to ensure timely and correct invoicing.
• Provide exceptional service to internal and external customers, addressing inquiries and resolving issues related to billing, payments, contract payoff, and termination requests with urgency and precision.
• Perform contract and asset management tasks, including insurance verification, title processing, and document management, to support the completion of transactions.
• Ensure compliance with security interest and titling requirements, including insurance validation and adherence to standards.
• Participate as an active member of cross-functional teams, fostering strong relationships with other departments such as risk, legal, credit, sales, marketing, insurance, and accounting to enhance overall customer experience.
• Support the development of procedures and training materials to optimize operational efficiency and maintain compliance with internal policies and guidelines.
• Collaborate on risk analysis for existing accounts requiring modifications or alternative solutions.
• Demonstrate a continuous improvement mindset by identifying areas for operational enhancement and contributing to the implementation of improvements.
• Assist in initiatives that enhance operational success, leveraging expertise to support broader business needs when appropriate.

Qualifications

• Customer service professional adept at building strong relationships and collaborating cross-functionally.
• Proven ability to problem solve by identifying issues and finding effective solutions quickly.
• Strong ability to establish and sustain relationships.
• Proficient in MS Office Suite.

Benefits

CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K - CRG matches up to 4%
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Interview Process

• Initial 5-minute phone screening with CRG to review qualifications, availability, and overall fit.
• Candidates selected to move forward will participate in a 30-minute interview with the hiring team.