Customer Service Representative - Field Solutions

About the role

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department.

Responsibilities

• Delivers exemplary customer service to Primerica term life policyholders and agents.
• Addresses verbal and written inquiries pertaining to term life insurance policies.
• Aids clients with questions regarding billing, policy coverage, underwriting, or contract changes.
• Identifies concerns, asks appropriate questions, responds to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
• Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary.
• Recognizes priority situations and understands when to notify appropriate parties.

Qualifications, Skills And Abilities

• One year of call center customer service experience preferred but not required.
• Minimum high school diploma or GED.
• Previous insurance or financial services experience is a plus.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Attention to detail.
• Ability to maintain knowledge of company’s products and procedures.
• Ability to communicate professionally with irate customers.

Schedule

40 hours per week
Monday–Friday 9:00am - 6:00pm

Pay

$30,000-$33,000 based on experience

Benefits

• Day one health, dental, and vision insurance.
• 401(k) Plan with competitive employer match.
• Vacation, sick, holiday and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account & Health Savings Account.
• Professional development.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

Additional Information

The Customer Service Representative 1 position is exempt (not eligible for overtime pay).

Equal Opportunity Employer

We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.