Customer Service Representative, Federal Employment Program

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible.

About the role

We offer a balanced, flexible workplace. This position is hybrid: employees within driving distance of our Berlin, VT office work Wednesdays in the office with flexibility to work remotely the rest of the week.

The hourly wage for this position is $18.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process.

Responsibilities

• Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions.
• Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
• Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures.
• Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable the CSR to transition to a Customer Service Representative II position.

Requirements

• High school graduate or equivalent required.
• Analytical and critical thinking skills required.
• Computer literacy, strong typing and spelling skills required.
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
• The ability to multitask, problem solve and work independently is necessary.

Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits