Customer Service Representative Escrow

Key Responsibilities

• Provide administrative and production support to Title Officers and title team members.
• Conduct land and name searches using public records and the company’s title plant.
• Research property records and compile historical data for customer requests and title files.
• Prepare chain sheets and review property information for accuracy.
• Utilize title production software (e.g., Resware, GIS databases, and county systems) to complete tasks.
• Review documents for accuracy prior to recording with county offices.
• Cook up document recording and maintain accurate logs in production systems.
• Prepare reports, guarantees, and assist with low-risk title insurance products.
• Aid in policy preparation and respond to post-policy requests.
• Maintain accurate and organized electronic records of customer requests and title files.
• Communicate professionally with customers via phone, email, and in person to identify and respond to needs.
• Provide timely customer service in alignment with company service standards.
• Perform file updates and assist with delivery of completed documents.
• Support phone coverage and general inquiries for the title team.
• Assist with property inspections or verification activities, as needed.
• Handle additional tasks and requests as assigned by Title Officers or Title leadership.
• Ensure compliance with company standards, underwriter guidelines, and established procedures.
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners.

Required Qualifications

• A high school diploma or general education degree (GED); or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents and property-related information.
• Strong attention to detail and accuracy in data entry and document review.
• Effective verbal and written communication skills.
• Ability to respond to customer inquiries and resolve issues in a professional manner.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Problem-solving skills with the ability to collect and interpret data.
• Basic mathematical skills (including percentages, ratios, and proportions).
• Proficiency in Microsoft Word, Excel, Outlook, and other Windows-based applications.
• Ability to learn and navigate title production systems, county records, and databases.

Preferred Qualifications

• Experience in title, escrow, real estate, or a related field.
• Familiarity with title search processes, recording requirements, and property research.
• Experience using title production systems such as Resware or similar platforms.
• Experience supporting Title Officers or title production teams.