Customer Service Representative - ERIE, PA

Key Responsibilities

• Get to know Sealing Devices’ products, pricing, and margin goals.
• Confidently support customers and the internal team.
• Answer questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Recommend sealing solutions for demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used worldwide.
• Talk to customers and vendors via phone, email, fax, or in person.
• Share delivery timelines, warranty details, service information, and order updates with customers.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Help solve problems, answer questions, and provide ongoing support after the sale.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies to make informed recommendations.
• Share customer feedback with product and design teams to improve solutions.
• Speak up about quality concerns to protect reliability and high standards.
• Follow established procedures while offering ideas to improve work processes.

Physical Demands

• Sit for extended periods of time while working on a computer, phone, and logistics systems.
• Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas.
• Occasionally lift, carry, or move boxes, documents, or materials up to 25 pounds.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
• Close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork.
• Must be able to hear and communicate clearly for phone conversations, video calls, and in-person collaboration.
• Occasional bending, reaching, or stooping may be required to access files, supplies, or materials.
• Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required.

Summary What you’ll need to succeed:

• A degree in Business, Marketing, Finance, or Economics preferred.
• At least 3 years of experience in customer service, inside sales, or a related role.
• Comfortable using Microsoft Word and Excel.
• Experience with systems like Lotus Notes or Oracle is helpful, but not required.
• Ability to travel 10-15% to our Buffalo Office on an annual basis.
• Comfortable juggling multiple tasks and priorities in a fast-paced setting.
• Able to read and understand blueprints to support accurate quoting and recommendations.

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities