Customer Service Representative - Electrical
About the role
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
Responsibilities
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Requirements
- Strong communication skills
- A passion for customer service
- Able to handle a variety of customer situations with enthusiasm and tact
Qualifications
- 4+ years experience preferred
- High School education
- 2 year or 4 year degree preferred
Skills
- Customer service skills
- Sales skills
- Product knowledge
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
- Life Insurance coverage for you and options for your family
- Flexible Spending Accounts
- Disability Benefits
- Paid Vacation & Sick Days
- Paid Wellness Day
- Community Time Off
- Predictable Work Schedules
- Employee Recognition Program
- Career Development Programs
Pay
The expected starting rate of pay for this position is $21.48 per hour, depending on experience.
Schedule
Monday - Friday, 8:00am - 5:00pm.
Value of Graybar
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan!
Equal Opportunity Employer/Vet/Disabled
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