Customer Service Representative, El Paso (8/17 Start)

Employee Value Proposition (EVP)

PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

We are a team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.

Responsibilities

• Provide top tier support and service to our customers
• Create a positive, engaging, and memorable experience for our customers and agents
• Support our customers through their lease-to-own experience

Requirements

• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching

Schedule

• Full Time Shifts Available: Weekdays, 11:30AM-8:00PM
• Saturdays AND/OR Sundays Required, 10:30AM-7:00PM

Pay

• $14.25/hour