Customer Service Representative - Edwards

About the role

The Customer Service Representative is an entry-level position at Alpine Bank, focusing on providing exceptional customer service to meet the needs of Bank customers. This role involves receiving and paying out money, maintaining accurate records, and managing cash and negotiable instruments.

Responsibilities

• Practices exceptional service using available training programs and measurement tools (like Alpine Way/CARE standards).
• Utilizes numerous software applications to complete daily tasks with minimal errors.
• Maintains a balanced cash drawer and resolves errors and discrepancies promptly.
• Buys and sells currency from the vault as needed, ensuring teller drawer cash limits are not exceeded.
• Understands and promotes Alpine Bank’s consumer and business products and services.
• Answers basic customer inquiries and cross-sells when appropriate.
• Works effectively in a team-oriented environment.
• Fulfills all bank policies and procedures.
• Performs other duties as assigned.

Qualifications

• Customer service-oriented individual.
• Able to manage multiple tasks simultaneously in a fast-paced environment.
• Utilizes available training programs to exceed customer expectations and achieve satisfactory scores on Mystery Shops.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (Outlook and Word) is preferred.
• Bilingual abilities are a plus.

Benefits

Starting Rate of Pay is from $21.00 to $26.00 per hour, depending on experience. For an overview of our employee benefits, please visit: Alpine Bank Careers Page.

Schedule

Regular and reliable on-site attendance is required as an essential function of this position. Evening and weekend hours may be included.

Pay

Starting Rate of Pay is from $21.00 to $26.00 per hour, depending on experience. Position anticipated to close July 31, 2026, or until filled.