Customer Service Representative ED

About the Role

Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.

Responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems, Eclipses, Lawson, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by the same.
• Participates and/or assists with the orientation of new or existing staff.
• Participates in Staff and Employee meetings.
• Participates in voluntary and required in-service and education programs.
• Participates in Performance Improvement by identifying areas needing improvement.
• Observes customer service standards.
• Demonstrates excellent communication skills.
• Understands/applies a team concept.
• Adheres to hospital confidentiality statement.

Requirements

• Business school desired.
• Typing skills required, along with PC experience.
• Must possess strong communication and interpersonal skills.
• Abilities in math, principles of record keeping, and strong organizational skills are necessary.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Work Environment

• Clinical Setting. Exposure Class I or II; service specific.
• Sedentary work: standing, walking, and sitting for prolonged periods of time – repetitive motion of hands, fingers, and wrists.
• Work contact group includes all services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

Supervised by: Administrative Coordinator, Office Coordinator, Manager.

Pay

Pay range based on location and experience: $17.25-$21.25 per hour.

Mission and Values

Mission Statement: We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values: In the spirit of good Stewardship, we heal by practicing:

• Justice in fostering right relationships to promote common good,
• Reverence in honoring the dignity of every person,
• Excellence in expecting the best of ourselves and others,
• Integrity in being faithful to who we say we are.