Customer Service Representative - East County, Lakeside, CA

This role is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement.

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) – become an employee owner with retirement savings
• Quarterly & Monthly Bonus Incentives
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Career Growth Opportunities with immersive, hands-on training
• Life and AD&D Insurance

Responsibilities

• Assists prospective residents with information regarding their lease, the community, and the move-in process.
• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).
• Ensures all lease paperwork is completed and entered into the system.
• Responds to and manages resident complaints and/or service issues; coordinates with appropriate staff to address and resolve resident concerns.
• Supports residents during the move-out process, which may include notice to vacate and resident transfers.
• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follows up with residents who have requested work-order/services or expressed issues/concerns with the community.
• Responsible for lease renewal notification and timely resident notice to renew or vacate.
• Works in conjunction with maintenance team to ensure service requests are assigned, scheduled appropriately, and completed in a timely manner.
• Responsible for resident follow-up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis.
• Participates in outreach marketing activities (i.e., market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
• Performs other general office duties (i.e., phones, filing, special projects, and assignments as needed).
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composes and distributes correspondence/notices (3-day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Participates in and attends various department or regional meetings, resident or community events, seminars, and other work-related events.
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing, and LMH Standard Operating Procedures and Policies.
• Operates a company or personal vehicle to travel to various locations for work purposes.

Requirements

• 6 months+ of residential property management or customer service role preferred.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e., Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver's license.
• Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.

Qualifications

High School/GED required.

Pay

$20.00 - $23.00 hourly