Customer Service Representative - Driving

Responsibilities

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Aids customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Led programs to improve client and customer satisfaction.
• Assists in the management of the day-to-day activities of the assigned location.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

• High School Diploma or an equivalent combination of experience and education.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work special shift requirements, if any, will vary depending on a location's hiring needs.
• Valid state-issued driver’s license with a current address and acceptable driving record.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to read, write and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Proactive with strong personal drive and proven customer service skills and willing to lead by example.
• Willingness to work a flexible schedule.