Customer Service Representative - Driving

Responsibilities

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Aids customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day-to-day activities of the assigned location.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work special shift requirements, which may include 2nd shift, 3rd shift, and/or weekends, depending on location's hiring needs.
• Valid state-issued driver’s license with a current address and acceptable driving record.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, write, and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.