Customer Service Representative Driver

Responsibilities

• Safely operates a company step van in designated area to provide products and service to a variety of clients.
• Verifies daily preventative maintenance of vehicle and maintains proper operator documentation.
• Manages daily route independently to ensure accurate and timely delivery of product.
• Loads/unloads product per company policies, procedures, and guidelines.
• Reviews invoices daily for complete and accurate information and makes corrections as needed.
• Mets sales goals and promotes overall route growth to enhance profitability.
• Develops leads/prospects, calls on prospective customers to solicit business, prepares service agreements, and installs new accounts.
• Aids the sales organization with the procurement of additional new business.
• Understands services, policies, and pricing methods and clearly explains the same to the customer.
• Monitors customer feedback and handles customer issues in a prompt and courteous manner.

Requirements

• Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record.
• Customer service experience with a wide variety of consistent customer contact.
• Strong math and basic computer skills.
• Demonstrated experience selling services/products and generating new business preferred.
• Excellent customer service and verbal communication skills required.
• Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Knowledge/Skills/Abilities

• Physical Requirements: Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• Requires bending, squatting, climbing, and reaching.
• Working Conditions: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment requiring irregular and long hours.

Working Environment/Safety Requirements

• Physical Requirements: Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs.
• Requires bending, squatting, climbing, and reaching.
• Working Conditions: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
• Fast-paced environment requiring irregular and long hours.

Education

• High school degree or equivalent.

Licenses/Regulations

• Valid Driver’s License.