Customer Service Representative (Delivery Scheduling)

About the role

Scout Design Studio is a rapidly growing design-forward furniture and home goods company headquartered in Dallas, Texas. We ship unique pieces to clients across the United States, providing white-glove service and unmatched attention to detail.

Responsibilities

• Serve as the main point of contact for delivery drivers—supporting real-time updates, changes, or issues during transit.
• Communicate proactively with clients regarding ETAs, delivery windows, and changes.
• Maintain accurate records of deliveries, exceptions, and resolutions.
• Analyze delivery data and optimize routes for efficiency and cost-effectiveness.
• Cover live delivery progress and troubleshoot delays or routing issues.
• Cover coordination with Scout’s warehouse, logistics, and customer service teams to ensure product readiness and delivery accuracy.
• Cover contribution to continuous improvements in Scout’s delivery systems and client experience.

Requirements

• Proven experience as a dispatcher, logistics coordinator, or delivery scheduler (furniture or large-item logistics preferred).
• Hyper detail-oriented with a passion for process improvement.
• Proficiency in DispatchTrack or similar delivery routing software (preferred).
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication, especially in customer-facing situations.
• Ability to work calmly in a fast-paced, deadline-driven environment.
• Experience coordinating deliveries across multiple time zones a plus.