Customer Service Representative/Delivery Driver/Warehouse Associate

Competitive pay: $18.50–22.50 an hour, depending on experience.

Position Overview

The Customer Service Representative/Delivery Driver/Warehouse Associate is a dynamic, customer-facing role that keeps our outside sales team running smoothly and takes the show on the road. You'll handle inquiries, process orders, manage complaints, and assist with billing, credits, and quotes, all while building lasting customer relationships. When needed, you'll drive directly to customer sites to deliver hands-on support and tailored product solutions in person. Warehouse duties include receiving and stocking inventory, shipping products, organizing the warehouse, conducting cycle counts, maintaining the warehouse, and performing vehicle maintenance. The associate will also move stock and handle hazardous spills safely. Forklift certification is preferred, and proper lifting techniques are required. If you're a motivated problem-solver with industry experience and a willingness to go the extra mile, this role was built for you.

Team Environment

Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.

Responsibilities

• Maintain warehouse inventory and organization, including stock rotation, cycle counts, and receiving/shipping freight
• Uphold a safe work environment by following safety protocols, handling hazardous spills, and maintaining equipment
• Process and manage customer orders, credits, billing, complaints, and UPC requests, while consulting with customers on products and services and escalating unresolved issues as needed
• Drive to customer sites, planning efficient daily routes to deliver hands-on support, product solutions, and occasional deliveries
• Collaborate cross-functionally and represent Industrial Finishes professionally, reflecting company values in every customer and team interaction

Qualifications

• 1–2 years of experience in a customer service support role, with a strong understanding of warehouse, supply chain, and distribution processes
• High school diploma or GED required; preference given to those with vocational training in Sales and Distribution or an Associate degree
• Excellent communication skills, with continuous speaking and hearing, as well as clear vision for daily computer tasks
• Mental focus and attention to detail essential for ensuring accuracy and effective problem-solving
• Physical stamina needed for standing, lifting up to 50 lbs, and performing repetitive tasks
• Ability to handle hazardous materials safely and process orders with precision
• Warehouse experience preferred
• Clean driving record required

Benefits

You'll start enjoying benefits as soon as the first of the month following 30 days of employment!

• Medical, Dental, Vision
• HSA & FSA
• 401(k) eligibility the first of the month following 90 days of employment with employer match & Profit Sharing after one full year of employment
• Accrue 2+ weeks of PTO in the first year of employment and paid holidays
• Employer-paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

What's Important To Us

At Industrial Finishes, we are more than just another company. We strive for innovation and growth while maintaining a family culture rooted in Christian beliefs. Our founder's commitment to honoring the Lord is reflected in our values, which include:

• Openness and humility throughout the organization
• Accountability and personal responsibility within teams
• Freedom for appropriate risk-taking
• A fierce commitment to excellence—doing it right
• Learning from mistakes to encourage creativity
• Integrity and consistency to build trust
• Collaboration and holistic thinking to enhance strength
• Courage and persistence in the face of challenges