Customer Service Representative (Day Shift)

Responsibilities

• Answer incoming phone calls and emails
• Data entry of new service calls, updating notes in the company system, entering quotes, etc.
• Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations
• Check technicians in/out from service calls
• Open Service Calls general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance

Requirements

• Demonstrate stable and successful work history in customer service role
• Friendly demeanor and strong people skills
• Strong communication skills - verbal and written
• Proficient in Microsoft Office
• 40+ WPM typing skills
• Skilled in developing relationships with clients
• Well-organized, self-motivated, and proactive
• Deliver high level customer satisfaction on a consistent basis

Qualifications

• High school or equivalent
• Prior experience in Call Center setting preferred
• Experience in HVAC Industry or other service business preferred

Benefits

• Paid Training & Ongoing Development
• Top-Tier Health Insurance
• Dental & Vision Coverage
• Supplemental Insurance Options
• FREE Life Insurance
• 401(k) Retirement Plan
• Gross Pay: USD $20.00/Hr