Customer Service Representative-Data Entry

Position Summary

Bring continuous improvement mindset to a growing Senior Supplement insurance operation. Take individual ownership for delivery on cycle-time, accuracy, and compliance standards on new business applications as part of a high-performance team of accountable, self-directed professionals. Work collaboratively with and assist the underwriters and supporting departments to ensure the applicants and agents receive superior service consistent with the Aetna values.

Responsibilities

• Data entering new applications as well as working on requests to data enter new information on existing policies.
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Work paper applications sent in by Conduent that have been omitted in the system.
• Enter and respond to email requests within 24 to 48 hours of receipt.
• Collaborate with team members to streamline data entry processes.

Required Qualifications

• 1–3 years of experience in data entry, policy administration, insurance operations, or related administrative support roles.
• Demonstrated ability to maintain a high level of accuracy and attention to detail while processing large volumes of information.
• Strong keyboarding and data entry skills with a proven track record of accuracy and productivity.
• Experience entering, updating, validating, and maintaining data across multiple systems while ensuring data integrity.
• Excellent written and verbal communication skills, including the ability to professionally respond to email inquiries and collaborate across departments.
• Ability to handle confidential and sensitive customer information in compliance with privacy and regulatory requirements.
• Strong organizational, time-management, and prioritization skills with the ability to meet service level agreements and processing deadlines.
• Proven ability to work independently while contributing effectively within a collaborative, team-oriented environment.
• Customer-focused mindset with the ability to identify issues and escalate concerns appropriately.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, and Teams) and experience navigating multiple computer systems simultaneously.

Preferred Qualifications

• Experience in health insurance, supplemental insurance, healthcare administration, or financial services environments.
• Self-motivated and results-oriented with strong problem-solving and critical-thinking abilities.
• Demonstrated accountability, ownership, and follow-through in a fast-paced production environment.
• Ability to successfully manage multiple priorities while maintaining accuracy and service standards.

Education

High School Diploma or GED Required

Pay

$17.00 - $28.46 per hour

Schedule

40 hours per week, Full time

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.