Customer Service Representative - CT (Minneapolis, Minnesota, United States, 55441)

About the role

As a Customer Service Representative at Dal-Tile, a subsidiary of Mohawk Industries, you will play a crucial part in providing exceptional customer service through various channels and building strong customer relationships.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Aid customers in selecting appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Requirements

• A High School Diploma or GED equivalency.
• At least 1 year of customer service experience.
• A focus on customer account management is preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• A goal-oriented approach with a focus on delivering excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficiency with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred.

Skills

• Excellent oral and written communication skills.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Benefits

• Competitive salary.
• A comprehensive benefits package.
• Career opportunities.
• An environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Pay

• Competitive salary.

Schedule

• Full-time position.