Customer Service Representative - CT (Lenexa, Kansas, United States, 66215)
Mohawk Industries · Lenexa, KS · 2 wk ago
Customer ServiceFull-time
About the role
This position is a Customer Service Representative at Dal-Tile, a subsidiary of Mohawk Industries.Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions.
- Build and nurture strong customer relationships.
- Aid customers in selecting appropriate products for their needs.
- Retrieve and bring product samples to customers in the showroom.
- Accurately maintain customer contact information and transaction records.
- Follow up with customers on quotes, inquiries, and sales opportunities.
- Process sales transactions, payments, and generate sales orders.
- Create shipping orders and packing lists.
- Answer inbound sales calls and proactively make outbound calls.
- Maintain and create marketing materials.
- Collaborate with the Sales Representative.
- Stay informed about company products and services.
- Perform additional duties as required.
Requirements
- A High School Diploma or GED equivalency is required.
- One or more years of customer service experience is preferred.
- Focus on customer account management is preferred.
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
- The ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards is required.
- The ability to demonstrate strong organizational and problem-solving skills is required.
- A goal-oriented approach with a focus on delivering excellent customer service is required.
- The ability to demonstrate strong interpersonal relationship-building skills is required.
- Proficiency with PCs and navigating a multi-window environment is required.
- Intermediate skills in MS Outlook, Word, and Excel are required.
- The ability to demonstrate strong attention to detail, multitasking, managing priorities, and managing time effectively is required.
Qualifications
- Must be detail-oriented.
Skills
- Customer service skills.
- Communication skills.
- Organizational skills.
- Problem-solving skills.
- Interpersonal relationship-building skills.
- PC proficiency.
- MS Office proficiency.
Benefits
- Competitive salary.
- A comprehensive benefits package.
- Career opportunities.
- An environment of creativity and growth.
- Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.