Customer Service Representative - CSR - Linwood Animal Clinic

About Us

At Linwood Animal Clinic, we foster a friendly, team-oriented culture built on strong relationships with clients, patients, and each other. Our experienced veterinarians and support staff are passionate about mentorship, continuous learning, and professional growth, and we genuinely enjoy working together. Linwood Animal Clinic is a busy little clinic in Milwaukie bordering the Portland city limits. Our patient focus is on canines and felines, helping to educate our clients about their pets' health needs. We are looking for a CSR/Veterinary Assistant who enjoys different aspects of the job and can be cross-trained to help multiple areas of the clinic.

Benefits

• Paid time off
• Paid holidays
• Health, dental, and vision insurance
• Life insurance
• Referral programs
• 401k
• Team member discounts
• Continuing education (CE)
• Personal health and wellness support platforms
• Uniform allowance

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilize this information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring they are comfortable in the hospital, and educate clients about preventative care and pet health needs
• Assist incoming new clients, request pet medical records from other veterinary clinics, and input requested services and other pertinent information into the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as initial triage to determine patient’s service needs, and refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams; work with veterinarian(s) and veterinary staff to ensure optimal scheduling
• Assist outgoing clients by entering charges, providing all necessary instructions, information, and invoices
• Dispense prescription items per the veterinarian's instructions and sell retail products
• Responsible for cash management, including accepting payments for products and services provided, and perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Requirements

• High School Diploma or GED required
• 1+ years experience in retail sales or customer service preferred
• 1+ years experience in the veterinary field preferred
• Experience in a medical facility desired

Skills

• Ability to provide effective customer service principles
• Ability to relay information and/or doctor instructions to clients correctly and clearly
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Strong written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Physical Demands

• Regularly required to talk and hear
• Frequently uses a computer for long periods of time
• Requires close vision abilities
• Requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions
• May be exposed to disinfectant/sanitation chemicals, pet dander, and excretions
• Exposed to low to moderate noise levels
• Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance
• Must be able to work flexible hours including evenings and weekends