CUSTOMER SERVICE REPRESENTATIVE (CSR) - LEVEL 2
Cassel, a leading vehicle wrap company based in Manheim, PA, transforms vehicles into moving brand statements through custom wraps and fleet graphics, supported by decals and signage. We’re a collaborative, fast-paced team that values craftsmanship, communication, and keeping projects moving smoothly from concept to completion.
About the role
We’re looking for a skilled wide format print operator who’s confident working with professional-grade printers, RIP software, and vinyl-finishing equipment. In this role, you’ll handle pre-press setup, operate wide-format printers, run color-managed workflows, and ensure every print is accurate, consistent, and install-ready. You’ll help keep print production moving by managing materials, maintaining equipment, troubleshooting issues, and supporting the team with a smooth, organized workflow.
Responsibilities
- Wide Format / Digital Press Operation
- Review job tickets and pre-press files for accuracy, correct formatting, and print readiness
- Operate wide-format printers (Epson 60600, Epson S9170) and RIP software (Onyx, PrintFactory) to produce color-accurate, large-format graphics
- Run color-managed workflows using proper ICC profiles and calibrated settings
- Select and adjust material presets for vinyl, banner, and film substrates, and modify print modes as needed
- Maintain a clean, organized print area and support routine maintenance or repairs
- Track print logs, material usage, and print production metrics to improve efficiency and reduce waste
- Manage inventory of print media, vinyl, laminates, transfer paper, and consumables
- Coordinate out-of-house print orders with approved vendors when required
- Vinyl Preparation & Handling
- Operate laminators, plotters, and cutting equipment (Fayon, Graphtec) with precision
- Perform vinyl finishing: laminating, kiss-cutting, weeding, masking, trimming, and assembling graphics
- Set and adjust blade pressure, offsets, and cut settings to minimize waste
- Maintain organized materials and follow print production schedules
- Stage materials for installation or shipping
- Assist with flat-panel signage production and vinyl application on rigid substrates
- Prepare outgoing shipments, including packaging, weighing, labeling, and verifying contents
- Quality Assurance & Collaboration
- Inspect printed and cut materials for accuracy, defects, and overall quality
- Complete final quality checks to ensure graphics meet installation requirements
- Identify and address print or material issues promptly
- Follow all safety procedures and maintain safe work habits
- Support installers by preparing materials for smooth application
- Collaborate with team members to improve workflow and meet print production deadlines
- Participate in cross-training across printing, finishing, and print production tasks
Requirements
- 2–4+ years of experience in wide-format printing, digital press operation, sign production, or related production environment
- Hands-on experience with plotters, laminators, and cutting tools
- Understanding of color matching and print production workflow
- Previous experience working and meeting deadlines in a fast-paced print production environment
- Knowledge of vehicle wraps, signage, and other graphic applications
- Strong knowledge of quality control and final material inspections
- Understanding of safety protocols in a production setting
Skills
- Strong attention to detail, organization, and time management
- Solid problem-solving and basic troubleshooting abilities
- Experience operating plotters and laminators (Graphtec, Fayon)
- Working knowledge of color management and ICC profiles
- Familiarity with RIP software (Onyx, PrintFactory) for basic job setup and nesting
- Understanding of vinyl, laminates, and print media
- Ability to spot print defects and perform quality checks
- Clear communication and ability to follow detailed work orders
- Physically able to handle media rolls and perform manual production tasks
Characteristics
- Humble
- Hungry
- Self-aware
- Proactive
- Team-oriented
- Effective time management
- Reliable
- Patient
- Emotionally mature
- Initiator
- Optimistic
- Sense of urgency
- Willingness
- Integrity
- Resourceful
Technology Environment
- Epson wide-format inkjet printers
- Graphtec plotters / cutters
- Professional Laminators (e.g., Fayon)
- RIP software, including PrintFactory and Onyx
- Focus on color accuracy, repeatability, and fleet-scale production
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
This job description outlines the core responsibilities of the role, but may evolve as business needs change. This position is full-time, on-site at our Manheim location.
About the role
We’re looking for a detail-driven, proactive logistics coordinator who thrives on connecting the dots, managing many moving parts, and thinking several steps ahead. In this role, you’ll coordinate print production and installation schedules, manage pick-ups and deliveries, handle subcontractor communication, and keep every project aligned across departments.
Responsibilities
- Scheduling & Workflow Coordination
- Use capacity tools to schedule work across Manheim and Smoketown
- Review and prioritize the scheduling queue; assign due dates for decals, signs, and vehicle projects
- Communicate schedule changes to internal teams and clients
- Anticipate and resolve conflicts to ensure on-time completion
- Job Creation
- Review job queue, order details, and workflows for all project types
- Create accurate Job IDs, QuickBooks jobs, and ShopVox jobs
- Adjust workflow steps based on project specifics (design vs. repeat vs. specialty)
- Pick Up & Delivery Coordination
- Coordinate pick-up and delivery requests with clients and drivers
- Assign drivers based on vehicle class requirements
- Schedule and update driver assignments in QuickBooks Time
- Provide clear day-of direction to ensure smooth vehicle movement
- Subcontractor Coordination
- Identify needs for outside services and select appropriate subcontractors
- Schedule and communicate project details and timelines
- Initiate POs and document subcontracted work
- Align subcontractor timelines with internal schedules
- Administrative & Communication
- Lead daily morning huddle and afternoon scheduling meeting
- Maintain accurate information in ShopVox, QuickBooks, and the Capacity Gauge
- Document schedule changes and client updates for cross-team visibility
- Monitor boards and resolve data discrepancies
Requirements
- Experience in scheduling, dispatching, customer service, or operations coordination
- Strong verbal and written communication; comfortable leading quick team meetings/huddles
- Proven ability to problem-solve and handle shifting priorities
- Accurate administrative and data-entry skills using scheduling or workflow systems
- Solid organization and multitasking abilities in fast-paced settings
- Basic understanding of costs, vendors, or purchase order processes
Skills
- Efficient scheduling & coordination
- Analytical and critical thinking
- ShopVox & QuickBooks proficiency
- Workload & resource management
- Subcontractor service coordination
- Time management & prioritization
- Cross-departmental collaboration
- Conflict resolution & escalation handling
Characteristics
- Humble
- Hungry
- Self-aware
- Accountable
- Calm under pressure
- Decisive & proactive
- Emotionally mature
- Strategic
- Resilient
- Adaptable
- Encouraging
- Sense of urgency
- Resourceful
- Optimistic
- Empathetic
This job description outlines the core responsibilities of the role, but may evolve as business needs change. This position is full-time, on-site at our Manheim location.
About the role
The associate installer position supports the Cassel vinyl install team with vehicle preparation tasks while enrolled in Cassel’s Installer Training Program to become a vinyl installer. The associate installer will be introduced to the basics of vinyl installation and vehicle graphics, where they will provide support to Cassel’s install team as they grow their skill and ability to complete progressively difficult jobs. The primary focus of this role is to support the Cassel install team while gaining valuable experience that may materialize into a role as a full-time installer in 9-18 months.