Customer Service Representative - CSR - Gallatin Veterinary Hospital

About the role

Our Team at Gallatin Veterinary Hospital is looking to add a Customer Service Representative (CSR) to our team. GVH is in Bozeman, Montana. We are a 5-doctor general practice, open Monday through Saturday. Work/Life balance is a priority and our CSRs work a four day work week. We have a beautiful hospital for our clients, patients, and team members. If you enjoy working in a demanding, fast-paced environment, we have a place for you!

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilize the information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring they are comfortable in the hospital, and educate the clients about preventative care and pet health needs
• Aid in scheduling client appointments and follow-up exams, coordinating with veterinarians and veterinary staff as needed
• Answer basic questions from clients on the phone and in person, triaging patient needs, and referring patients to the appropriate veterinary staff
• Dispense prescription items per the veterinarian's instructions and sell retail products
• Manage cash transactions, perform daily reconciliation of the cash drawer, and respond to customer complaints professionally and satisfactorily
• Support a collaborative environment that promotes the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Qualifications

• High School Diploma or GED required
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Physical Demands

• Regularly required to talk and hear
• Frequent use of a computer for long periods of time
• Specific vision abilities required to do this job including close vision
• Walking and/or standing for long periods of time
• Bending, reaching, grasping, and repetitive motions
• May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions
• Exposure to low to moderate noise levels
• Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance
• Must be able to work flexible hours including evenings and weekends