Customer Service Representative (CSR)

About Us Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30+ distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 20B Euro plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80+ countries around the world. Wurth Baer Supply Company is seeking to hire a full-time Customer Service Representative (CSR) for our branch in Londonderry, NH. Location: Würth Baer Supply Company - 9 Delta Drive, Londonderry, NH 03053 Compensation $24.00/HR Schedule Monday – Friday 7:30am to 4:00pm ET Responsibilities As a Customer Service Representative, you will handle customer inquiries and concerns with courtesy, respect, professionalism and a high sense of urgency for our growing client base. You will provide the best value through a combination of product availability, service and price to incoming customer calls (65-90 per day). You will help solve and handle issues on orders and back-ordered products. You will continuously pursue process improvements and add customer value by helping customers reduce their costs through upselling and offering substitute products as needed thus finding the best solutions to their needs.Handle incoming customer calls (65-90 per day est.) and emailsOrder Processing: Enter and modify on-line orders in the systemCreating quotesRespond to customer requesting pricing and other information about both stock and non-stock merchandiseInvestigate back-ordered merchandise and offer substitutes when availableExpedite OrdersMaintain product information filesFax information to customersAssist with new employee training while taking inbound callsRecord and resolve order issuesParticipate in phone blitz sales days in alignment with company sales goals.Other duties related to sales or customer service as required Qualifications Previous customer service experience in a distribution or manufacturing environment is a plusHigh School Education with a two-year or four-year college degree preferredStrong written and verbal communication skillsExcel & SAP experience preferredSales or customer service (call center) background strongly preferredExperience in Microsoft OutlookDetail-Oriented and the ability to multi-taskHelp customers when placing orders, upselling or offering substitute products that meet customer needs. Ideal Characteristics Customer focused exhibiting professionalismExcels in a rapidly changing environmentPositive attitude, friendly and upbeat personalityResults driven Hourly Employees Benefits Summary 2 weeks of paid vacation which goes up to 5 weeks with seniority.You accrue 3.0769 hours of vacation time every pay period.Unused sick time can be cashed in at year end.You can also roll over up to a whole week (5 days/40 hours) of vacation into the next year8 paid company holidays.Insurance Eligibility starts the 1st of the month following date of hire2026 Cost for Medical/Dental/Vision combined is $71 every two weeks (for Employee only Select coverage) for premiums.Health = Blue Cross Blue Shield (in and out of network coverage with HSA - Company provides $500 annually for your HSA)Dental = Aetna Dental (PPO)Vision = VSP (Vision Services Plan)Free life insurance401k with a company match program (starts immediately and can transfer an old one into it)Tuition reimbursementExcellent culture with room for growth.We have many employees who have been with the company for 10, 15, 20, and even 30+ years! Equal Opportunity Employer