Customer Service Representative / Crew Chief
SERVPRO of Southwest Portland · Portland, OR · 1 wk ago
On-siteCustomer ServiceFull-time
Responsibilities
- Cook up and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Requirements
- Valid driver’s license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, not required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Qualifications
- Self-motivated, proactive, responsible, and service-oriented
Skills
- Customer service skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Physical stamina and strength
Benefits
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Opportunity for advancement
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
Pay
Commensurate with experience
Schedule
Varies based on project needs