Customer Service Representative - Contract To Hire - Fortune 50 Company

About the role

If you enjoy helping people, solving problems, and working with technology, this is a strong opportunity to build your customer support career. You’ll start in a structured, fully on-site training and onboarding environment designed to set you up for success.

Responsibilities

• Support customers through phone and chat
• Aid with account management, billing questions, content inquiries, and basic site/app navigation
• Resolve common issues related to streaming services, devices, and network functionality
• Recommend products and services during customer interactions
• Deliver a professional, consistent experience across multiple systems and customer needs
• Document customer issues clearly and accurately
• Take ownership of each case from first contact through resolution

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Comfortable using Windows, Microsoft Excel, Microsoft Word, and Google Docs
• Strong written and verbal communication skills
• Strong typing, phone, and computer navigation skills
• Excellent written communication, including grammar, spelling, and punctuation
• Strong comprehension and documentation skills
• Familiarity with digital streaming services and common streaming devices
• Strong time management skills and accountability
• Ability to adjust quickly and manage changing priorities
• Reliable transportation
• Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Qualifications

• Dependable, adaptable, and committed to delivering a great customer experience

Skills

• Customer service experience
• Call center experience
• Tier 1 customer support or help desk support experience

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Schedule

• Pay: $17.75/hour
• Start Date: August 30, 2026
• Job Type: Contract-to-hire
• Location: San Antonio, TX (On-site to start)
• Work arrangement: Fully on-site for the initial 4-month contract period. After successful conversion to full-time employee status, team members become eligible to work remotely. Weekend and holiday availability is required based on business needs.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.