Customer Service Representative – Commercial Division
What You'll Do
The Customer Service Representative provides exceptional service and builds strong relationships across Pelican’s customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican’s products and systems to ensure customer satisfaction.
- Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives.
- Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
- Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
- Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
- Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.
What We’re Looking For
- 1–2 years of experience in a fast-paced office or customer service environment.
- Proficiency in Microsoft Office (particularly Excel) and SAP
- Excellent written, verbal, and interpersonal communication skills
- Highly detail-oriented with strong customer service, organization, and follow-up capabilities
- Proficiency in Word, Excel, and other applicable business software
Work Schedule
Monday-Friday, 7am-4pm Pacific Time
What's In It For You
- A relaxed and casual work environment
- A strong commitment to giving back to communities
- A focus on employee satisfaction
- Regular opportunities to share feedback with leadership and structured performance evaluations
- Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers. Health Savings Account Contribution
- Wellness Discount Program Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Exceptional Employee Satisfaction Scores
- Amenities: Ample free parking with EV Charging Station
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network
- Prime location – minutes away from the beach!
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more...
Compensation & Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.
The annual U.S. pay range for this position is listed below.
Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.
Your recruiter can share more about the specific salary range for the job location during the hiring process.
We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.