Customer Service Representative-Clinical (Remote- $15/hr)

The Customer Service Representative position at American Specialty Health Incorporated is responsible for answering incoming calls from Providers, Members, and Health Plans. The role involves providing assistance with various topics such as benefit information and problem resolution.

Responsibilities

• Answer incoming calls and chats professionally and accurately.
• Ascertain the nature of the call and record information in ASH proprietary systems.
• Look up caller information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Utilize appropriate resources to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Maintain a safe, secure, and healthy work environment by following all legal and compliance requirements.
• Complete all ASH and CSS trainings timely.
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Respond to requests for internal and external customers and/or clients, as required.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• A High School Diploma or GED certificate is required.
• One year of experience performing customer service duties, preferably in an inbound call center setting.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Remote Worker Guidelines

This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.