Customer Service Representative - Cleveland, OH

About the role

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Cleveland, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cleveland area, ensuring their needs are met with outstanding service. Your contributions will be vital in fostering strong relationships with our customers and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting
• Maintain accurate and detailed customer records and interactions
• Collaborate with other teams to ensure prompt and effective resolution of customer issues
• Stay up-to-date on products, services, and industry trends
• Adhere to company policies and procedures at all times

Requirements

• Experience in customer service is advantageous, although it is not a prerequisite
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• Capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy
• Knowledge of the energy sector would be a valuable asset
• Adept at multitasking and excel in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends
• High school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum
• Benefits available