Customer Service Representative (Clerical) - TPS & Housing

About the Role

Perform computer and customer service-related duties in an office setting, assisting the Transportation & Parking office staff and the Housing & Residential Engagement office staff with a variety of tasks.

Responsibilities

• Provide exceptional customer service through in-person, phone, email, chat, and text channels.
• Operate department-specific equipment and software programs.
• Assist professional staff with projects as assigned.
• Run errands on campus.
• Perform general office duties such as typing, filing, answering telephones, scheduling appointments, and using Microsoft Office.
• Complete other related duties as assigned.

Schedule

Various shifts between 8:00 AM–5:00 PM, Monday–Friday. Up to 25 hours per week, maximum.

Enrollment Requirements

• Fall/Spring Semesters:
  • Undergraduate students: minimum 6 credit hours.
  • Graduate students: minimum 5 credit hours.
  • International students: full-time enrollment (12 credit hours for undergraduates, 9 for graduates).
• Summer Semester:
  • Regular student positions: minimum 3 credit hours (or enrolled in fall classes, with FICA taxes applicable).
  • Federal Work Study Program (FWSP) positions: minimum 6 credit hours (undergraduate) or 5 credit hours (graduate).
• New incoming students are not eligible until the semester they begin classes.
• If credit hours needed to graduate are below the minimum, a letter from an Academic Advisor is required.

Skills

• Excellent written and oral communication skills.
• Sensitivity to intercultural communication.
• Good interpersonal skills.
• Detail-oriented.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.