Customer Service Representative - Cincinnati, OH

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting
• Maintain accurate and detailed customer records and interactions
• Collaborate with other teams to ensure prompt and effective resolution of customer issues
• Stay up-to-date on products, services, and industry trends
• Adhere to company policies and procedures at all times

Requirements

• Experience in customer service is advantageous, although it is not a prerequisite
• We place a high value on exceptional communication and interpersonal skills
• Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial
• A knowledge of the energy sector would be a valuable asset
• Applicants should be adept at multitasking and excel in a fast-paced environment
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated
• A high school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum
• Benefits available