Customer Service Representative (Chinese speaking)

Key Responsibilities

• Gain comprehensive knowledge of Alibaba.com account operations to provide expert guidance.
• Consult and train customers on account management via Zalo, email, phone, and other communication channels, ensuring optimal account performance.
• Communicate the latest Alibaba updates, news, and events to customers promptly.
• Act as a translator for managers in meetings or discussions when required.
• Analyze advertising campaign performance data to provide actionable insights for customers.
• Lead customer excellence projects, programs, and initiatives to enhance customer experience across all touchpoints.
• Conduct research on customer experience best practices, methodologies, and tools within and beyond the e-commerce industry.
• Collect and synthesize customer feedback to identify needs and improvement opportunities.
• Develop short-term and long-term service plans aligned with company sales targets, including resource allocation, staff training, and process improvements.
• Collaborate with cross-functional teams to align customer experience strategies and enhance overall service delivery.

What We Look For

• Fluent in Chinese (Mandarin) and English (written and spoken).
• Experience in customer service, e-commerce, or account management is preferred.
• Strong communication, problem-solving, and organizational skills.
• Able to multitask and thrive in a fast-paced environment.
• Knowledge of Alibaba.com operations is a plus.

What We Offer

• Working with a dynamic environment, professional clients
• Working time: Monday – Friday ; from 8:30AM to 5:30PM
• Working location: HCM office: Sala Urban Center, No. 21-23, B4 street, An Loi Dong ward, Thu Duc city, Ho Chi Minh city
• Social insurance joined with full gross salary