Customer Service Representative--Chicago, Illinois

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Proactively follow up with customers in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Aid in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Qualifications

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers