Customer Service Representative (Carrollton, Texas, United States, 75006)

About the role

This position serves as a Customer Service Representative for Dal-Tile, a subsidiary of Mohawk Industries, one of the largest manufacturers of tile and natural stone in the United States.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Aid customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Requirements

• A High School Diploma or GED equivalency is required.
• One or more years of customer service experience is preferred.
• A focus on customer account management is preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• The ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards is required.
• Strong organizational and problem-solving skills are required.
• A goal-oriented approach with a focus on delivering excellent customer service is required.
• Strong interpersonal relationship-building skills are required.
• Proficiency with PCs and navigating a multi-window environment is required.
• Intermediate skills in MS Outlook, Word, and Excel are required.
• Able to demonstrate strong attention to detail, multitasking, managing priorities, and managing time effectively is required.

Qualifications

• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Organizational skills
• Problem-solving skills
• Interpersonal skills
• PC skills
• Microsoft Office Suite proficiency

Benefits

• Competitive salary
• Comprehensive benefits package
• Career opportunities
• An environment of creativity and growth
• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM.