Customer Service Representative - Call Center

Responsibilities

• Manage high-volume inbound customer interactions across phone, email, and chat
• Deliver empathetic, solutions-focused support while maintaining professionalism
• Maintain thorough and precise case documentation
• Navigate multiple systems simultaneously with accuracy and efficiency
• De-escalate challenging situations while protecting company policy and customer trust
• Collaborate with internal teams to resolve complex customer issues

Requirements

• High school diploma or GED
• 2+ years of customer service experience in a call center or high-volume support environment
• Proven ability to maintain an over 90% CSAT score
• Strong written and verbal communication skills
• Ability to remain calm and professional in escalated situations
• Excellent time management and multitasking skills
• A dedicated, distraction-free remote workspace

Qualifications

• Experience working in the DTC, CPG, VMS, or the wellness industry is highly preferred
• Professional experience with CRM platforms; Salesforce is a plus
• Experience managing 30+ interactions per day across all channels; phone, email and chat

Skills

• Metrics-driven
• Detail-oriented
• Professional communication

Benefits

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company-paid life insurance
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities