Customer Service Representative (Call Center)

Primary Responsibilities

• Manage and respond to incoming service requests from Homebuilding personnel regarding material/delivery discrepancies and requests.
• Provide a high level of customer service in a fast-paced, high volume, environment and ensure responses to customers are timely, thorough, and professional.
• Research each request to understand the nature and specific details of the issue in order to determine the level of response required.
• Prioritize requests and escalate to Supervisor or other NVR department as appropriate.
• Initiate delivery of material by determining appropriate reason codes, based on request details, and accurately capture and record details of customer requests in designated tracking system(s).
• Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries.
• Document resolutions in the appropriate tracking system(s) and share solutions, learnings, and best practices with team members.

Qualifications

• Bachelor’s or Associate’s degree preferred.
• 2+ years of administrative experience.
• Customer Service experience preferred.
• Strong interpersonal and communication skills.
• Must possess strong organizational and time-management skills, accuracy, and attention to detail.
• Reliability and initiative to be able to work effectively in a fast-paced, professional team environment.
• Results driven with the ability to adapt to changing priorities.
• Willingness to learn new skills and cross train in other departments.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Benefits

At NVR, in addition to our standard benefits, all employees have ownership in NVR through our Employee Stock Ownership Plan to actively participate in NVR’s financial returns. NVR also offers a New Home Purchase Discount when purchasing one of our homes. View more about our exceptional culture and benefits at https://www.nvrcareers.com/.

We are an Equal Opportunity Employer. Drug Testing and Background Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

This position pays $47,000 - $57,000/year.