Customer Service Representative/Call Center

Responsibilities

• Cook up the author, review, and approval of nonclinical protocols, reports, and regulatory submission documents through the electronic data management system.
• Ensure proper formatting and editing of nonclinical documents to ensure submission-ready publishing.
• Create nonclinical tabulated summaries for global regulatory submissions.
• Perform comprehensive quality control checks (QC) for nonclinical content within regulatory submission documents.
• Track the status of assigned nonclinical document timelines.
• Ensure all work is in compliance with appropriate Standard Operating Procedures, Good Laboratory Practice regulations, and study protocols in conducting toxicology studies.
• Perform all aspects of electronic preparation and publishing of routine and complex NCS/DT regulatory documents following established processes.
• Afford assistance in record management activities within the Nonclinical Archive in compliance with standard operating procedures.
• Activities may include record inventory management and reconciliation, record archival, record retrieval, record relocation.
• Potential to handle hazardous material.

Requirements

• 2-4 years of experience in the conduct and reporting of nonclinical science, or related discipline.
• Knowledge of the nonclinical study process, preparation and processing of regulatory documents required for the product registration.
• Knowledge of electronic dossier management, Documentum, Microsoft Word/Access/Excel, and Adobe Acrobat.
• Excellent proof-reading skills and attention to detail.
• Ability to effectively communicate and interact with co-workers at all levels and to work independently and on teams.

Qualifications

• Bachelor's degree required in a Business-Related field.

Skills

• Customer service: 5 years (Required)
• Call center: 4 years (Required)
• Pharmaceutical: 3 years (Required)
• Bilingual English and Spanish: 3 years (Required)

Benefits

• Position Handles Hazardous Materials

Pay

$22.00 - $23.50 per hour

Schedule

8 hour shift

Monday to Friday