Customer Service Representative - Call Center
About the role
The Customer Service department at Lifetime Products, Inc. is seeking a dynamic individual to join their team. This role offers opportunities for growth within an environment that values friendly and professional customer interactions.
Responsibilities
- Assist customers with missing parts, assembly help, and existing product issues
- Create orders for parts once it is determined what the customer needs
- Problem solve and negotiate with customers to determine the best solution
- Continually learn about all products, including those that might be obsolete
- Answer warranty claim emails to determine if damages will be approved or denied under the specific product's warranty, and create orders for parts/product when a warranty claim is approved
- Work with professional installation companies when it is agreed that Lifetime will cover the assembly of replacement parts/product
- Submit request checks, register product, send MCO's for trailers and kayaks, and assemble products for training
- Work with other customer service representatives to determine when a customer's problem falls under warranty and when it does not
- Represent Lifetime and build our brand with each customer
Qualifications
- High school diploma or GED
- One to three months related experience and/or training, or equivalent combination of education and experience
- Phone, computer knowledge, ten key, knowledge of Excel, Outlook, Word, and a willingness to learn in-house computer systems
- Problem solving and decision making abilities
- Excellent customer service skills, both internal and external
- Detailed oriented
- Must be self-motivated and work well with others
- Excellent attendance
- Overtime flexibility during peak seasons
- Must be able to pass background screening
- Bi-lingual (Spanish/French) a plus
Benefits
This is an onsite position in our Clearfield, UT facility.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.