Customer Service Representative-Call Center

About the role

Handi Medical Supply is seeking a Product Specialist to join our dynamic call center team. This role involves guiding customers and referral sources through their orders for products/services in a fast-paced environment.

Responsibilities

• Guiding customers and referral sources through their order for products/services
• Providing world-class customer experiences via phone, email, chat, and online orders
• Utilizing product and insurance resources when responding to inquiries
• Providing knowledgeable answers to questions about products, services, pricing, and availability
• Advising customers on their requests regarding shipping and order status

Requirements

• High school diploma or equivalent
• Related experience in customer service preferred
• Home medical equipment or supplies, wellness, or healthcare experience a plus
• General computer knowledge and ability to type 35 wpm
• Bi-lingual a plus
• Unrelenting commitment to success

Qualifications

• High school diploma or equivalent
• Related experience in customer service preferred
• Home medical equipment or supplies, wellness, or healthcare experience a plus
• General computer knowledge and ability to type 35 wpm
• Bi-lingual a plus
• Unrelenting commitment to success

Skills

• Excellent communication skills
• Product knowledge
• Customer service experience
• Computer proficiency

Benefits

• Health
• Dental
• Vision
• 401K plus match
• Incentive program
• Life insurance
• Paid time off
• Paid holidays
• Long-term disability
• Short-term disability
• Free parking
• Volunteer pay
• Green initiatives

Pay

$20 - $22 / hour

Schedule

Full Time