Customer Service Representative - Business Services
Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide, including medical centers, clinics, physicians, and other caregivers serving Hawai'i and the Pacific Region with high-quality, compassionate care. Its four medical centers specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services, and more. The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing.
About the role
As a Customer Service Representative in our Business Services department, you will help ensure that our clients and their families receive timely, helpful, and sensitive customer support. You will respond to patient account-related inquiries and manage data for patient accounting as needed.
Responsibilities
- Respond to patient account-related inquiries.
- Manage data for patient accounting as needed.
- Monitor and report the status of outstanding requests.
- Oversee collections and handle third-party payer concerns.
- Maintain receivables in accordance with organizational guidelines.
- Implement policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws, and reimbursement procedures.
Requirements
- High School diploma or equivalent.
- One (1) year of customer service experience.
Preferred Qualifications
- Previous customer service experience in a health care setting.
Skills
- Attention to detail and information management.
- Friendly and considerate demeanor.
- Commitment to delivering high-quality health care.
Benefits
Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits.
Pay
Pay range: 28.46 - 29.96 USD per hour. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.
Schedule
- Day - 8 Hours
- Full Time Regular
- FTE: 1.000000
Location: First Insurance Center