Customer Service Representative - Brazilian Portuguese

About the role

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe.

Responsibilities

• Respond to LEGO fans from all corners of the world during our peak season.
• Engage with consumers via phone and email.
• Handle a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

Requirements

• Fluency in English and Brazilian Portuguese, both spoken and written.
• Solid IT skills to support consumer requests.
• Ability to work in a fast-paced environment.
• Positive attitude and ability to handle customer inquiries with patience and professionalism.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field is preferred.
• Strong problem-solving and communication skills.

Benefits

• Starting salary of $46,450 per annum plus a performance based/discretionary bonus of up to 10%.
• Full in-person training with an up to 4 week induction followed by on-the-job support.
• ‘Best of Both’ – hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.
• Family Care Leave.
• Insurances.
• Wellbeing.
• Colleague Discount.
• Bonus.

Pay

A starting salary of $46,450 per annum plus a performance based/discretionary bonus of up to 10%.

Schedule

• Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume.
• The time of these training programs will be 9 00am to 5 00pm MST Monday through Friday; but are subject to change.