Customer Service Representative Brandon
Ace Handyman Services · Brandon, FL · 1 wk ago
Customer Service$15–$20/hrFull-time
Job Responsibilities
- Respond to job leads in a timely manner
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching and schedule management software
- Returning customer calls as needed and following up with past customers
- Ensuring that all craftsmen follow our standardized service path and internal administrative processes
- Performing paperwork and filing duties
- Aid in solving operational issues to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- Call center experience, a plus
- Past use of sales scripts, a plus
Benefits
- Competitive pay ranging from $15-$20 per hour (based on experience level)
- Health insurance
- Aflac
- Vacation
- Performance bonuses
- Cell phone reimbursement
- Company credit card
- Advancement and growth opportunities
- Plus more!